Warranty

At PEVbikes, we take pride in providing high-quality eBikes and offering them directly to our customers at significantly reduced prices by eliminating the middleman. Our streamlined approach allows us to keep costs low, but it also means that customers are responsible for their maintenance and repairs.

Limited Warranty Coverage

We offer a limited warranty covering manufacturer defects only under the following terms:

  • Battery – Covered for 6 months against manufacturer defects.
  • All Other Components – Covered for 12 months against manufacturer defects.

If a covered component is found to be defective within the warranty period, we will provide a replacement part along with installation instructions. However, customers are responsible for performing their own repairs or seeking assistance from a local bike shop.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear (e.g., bearings, seals, chains, brake components, suspension valving).
  • Damage caused by accidents, collisions, misuse, neglect, or improper maintenance.
  • Any modifications, alterations to wiring, or installation of non-genuine parts.
  • Cosmetic issues such as minor scratches that do not affect functionality.

Returns & Shipping Policy

  • Due to the size and cost of shipping eBikes, we do not accept returns unless the bike is disfunctional on arrival.
  • If your bike arrives with a minor cosmetic issue, please get in touch with us, and we will work towards a reasonable resolution.

Extended Warranty Option

For select models, extended warranties may be available for purchase:

  • 6-month and 12-month extended warranties covering manufacturer defects in parts.
  • The extended warranty applies only to the original purchaser and is non-transferable.

Self-Sufficiency & Maintenance

By purchasing from us, you acknowledge that maintenance and serious repairs are your responsibility. However, we provide a comprehensive knowledge base and community forums to assist with troubleshooting and repairs.

If you have any warranty-related questions, please contact the PEVbike team.